Hilton Phoenix Tapatio Cliffs Resort- General Manager

Hilton Phoenix Tapatio Cliffs Resort - General Manager

Join Our Team as a Resort General Manager!

Step into a leadership role worthy of a premier destination. As the General Manager of the Hilton Phoenix Tapatio Cliffs Resort
, you will oversee a 584‑room mountainside property featuring a championship golf club, expansive event and banquet venues, and a high‑end, full‑service restaurant. This role requires a seasoned hospitality executive capable of leading large, multi‑department teams while driving operational excellence across rooms, food & beverage, golf, events, sales, revenue, and guest experience.

You will set the strategic vision, cultivate a world‑class service culture, and build strong relationships with ownership and brand partners. Your expertise in financial performance, complex operations, and luxury‑level service standards will ensure the resort delivers exceptional experiences while meeting ambitious business goals. If you bring proven leadership in large‑scale, full‑service environments—along with a passion for elevated guest service—this is your opportunity to shape one of the most iconic resorts in the Valley.

• Serve as the liaison between management and ownership, ensuring clear communication of strategic objectives, operational updates, and performance results to all stakeholders. Facilitate alignment on goals and collaborate to address any concerns or priorities from ownership, strengthening trust and accountability.
• Manage all sources of revenue, including rooms, housekeeping, food and beverage, engineering, and other departments.
• Partner with property leadership to create the hotel’s annual budget and monitor performance throughout the year.
• Ensure all department heads maintain budgeted productivity levels and adhere to Aimbridge Hospitality’s standard checkbook accounting procedures.
• Ensure all departments are profitable and maintain strong working relationships.
• Forecast the hotel’s monthly financial position by estimating revenues and line‑by‑line expenses. Analyze previous and projected data to generate accurate reforecasts.
• Review pricing strategies and understand market segments.
• Respond quickly to changing market conditions and revise strategies accordingly.
• Actively participate in sales discussions, meetings, and plans. Know key account executives and business base, as well as monthly production levels for each salesperson on staff.
• Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.
• Ensure the hotel follows proper Human Resources guidelines.
• Walk all property outlets regularly and review preventative maintenance programs.
• Complete property Quality Assurance and franchise reviews as needed.
• Implement programs that meet corporate goals and objectives.
• Evaluate overall operations regularly and systematically report results to the President of the Full‑Service Division.
• Ensure responsibilities, authorities, and accountability of all direct reports are defined and understood.
• Respond quickly to guest requests in a friendly manner and follow up to ensure satisfaction.
• Always present a professional image through appearance and dress.
• Follow company policies and procedures and effectively communicate them to associates.
• Ensure the hotel complies with all state and federal laws.

• At least 10 years of progressive experience in a large, full‑service resort environment;
  Hilton experience preferred.
• Proven leadership experience overseeing large, cross‑functional teams across food & beverage, sales, revenue management, and operational departments, with strong communication skills, a focus on creating a positive and high‑performance culture, and extensive owner relations experience.

The Hilton Phoenix Tapatio Cliffs Resort features spacious all‑suite accommodations, sun‑drenched pools, cabanas, waterfalls, a 138‑ft water slide, fine dining, world‑class golf, a full‑service spa, flexible meeting and event space, mountain views, surrounding hiking and biking trails, and a central location near many Phoenix attractions.

Our signature restaurant,
Different Pointe of View
, is the longest consecutively awarded AAA Four‑Diamond restaurant in Arizona. It has evolved over its 42‑year history into a culinary experience as memorable as its stunning views atop North Mountain in Phoenix.

Lookout Mountain Golf Course by Troon Golf is a nine‑time winner of the Golf Digest Four‑Star Award, recognized as one of America’s Best Golf Courses by Zagat, and chosen as one of Arizona’s Top 10 Golf Courses by readers of Arizona Business Magazine.

Our resort features Tocaloma Spa
, a serene retreat designed to offer intimate, personalized experiences for those seeking tranquility. Inspired by the name “Tocaloma,” meaning “touching hills,” our spa is a place where the landscape and inner peace meet.