Guest Service Agent

Description

This is a Full time position eligible for Group Health Benefits including Medical, Dental and more.

Benefits:

• Medical, Dental & Vision Insurance
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting.
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal allowance per 8-hour shift ($5)
• Meal Discounts
• Recognition Programs
• Safety Shoes program
• Team Member Hotel Discounts

Essential Functions:

• Have knowledge of hotel, hotel staff, and hotel services, including the hours of operations for all departments involved and in the surrounding areas. Has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
• Ability to verbally communicate effectively with guests and co-workers.
• Offer the hotel guests the best possible service through clear, courteous and proper phone answering procedures.
• Be an ambassador by promoting the hotel and restaurant. Greet customers immediately with a friendly and sincere welcome.
• Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest.
• Be able to give accurate directions and information to/from regarding the immediate and metro area.
• Handle all emergencies according to established procedures.
• Ensure all customer complaints are recorded in Guest Ware in a timely and direct professional manner.
• Ensure any guests that may experience a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Each associate is expected to carry out all requests by management, which the associate is capable of performing.
• Be able to check out a guest and close a guest account at time of check out and ascertain satisfaction with bill and related services.
• Answer and relay all incoming call properly.
• Coordinate all emergencies according to establish procedures.
• Handle all functions of the hotel's switchboard.

Knowledge and skills:

• High school diploma required.
• 1-year experience in a similar role. knowledge of hotel and hospitality industry. Hilton experience a plus.
• Ability to work a flexible schedule to include weekends and/or holidays.
• Ability to communicate effectively with guests and co-workers, both verbally and in writing, both in person and over the phone.
• Excellent organizational and follow through skills

Double Tree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia or call  to let us know the nature of your request.

• Team Player: Works well as a member of a group (Preferred)

• Preferred

  Alcohol Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Hospitality Online