Guest Service Agent

Overview

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Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal hospitality and initiated a new boutique hotel standard where people can connect from the heart. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It’s about you—the lively, genuine you with diverse backgrounds and talents. We celebrate people who can work autonomously and take initiative to get things done. Our environment is collaborative, energetic, and exceptional for guests and team members alike.

What You’ll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, and mail and message service while providing outstanding service to our guests. You’ll advocate for the hotel, craft personal experiences, and develop relationships with guests to encourage repeat visits.

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklists by end of shift.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Open, secure, and balance the daily shift bank with cash, checks, and credit card transactions.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meetings once a month.
• Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, handling many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, with the ability to enter information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage employees to understand, accept, and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our complete EEO policy, please refer to our policy.

Be Yourself. Lead Yourself. Make it Count.

• Entry level

• Full-time

• Administrative and Customer Service
• Industries:
  Hospitality