Laundry Attendant

Laundry Attendant at MCR Hotels (Hilton Garden Inn Phoenix/Avondale)

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of excellence include Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork.

• Greet guests happily upon arrival and throughout their stay, using the guests’ names when possible.
• Contribute to great guest satisfaction scores through teamwork and guest relations.
• Handle challenging guest situations with hospitality and urgency.
• Maintain strong hotel knowledge of features and amenities; support groups and events as needed.
• Utilize relevant technology; maintain professional phone etiquette with the approved greeting.
• Keep front and back of house areas clean and well-organized; pitch in to clean guest rooms and public spaces as needed.
• Follow checklists accurately and ensure timely shift handovers.
• Wear a clean, approved uniform with nametag and maintain professional grooming.
• Communicate clearly and professionally; maintain a can-do attitude and collaboration across the team.

• Linen Processing:
  Collect, transport, sort, weigh, load/unload washers and dryers, fold, store and deliver linens.
• Linen Cleaning and Folding:
  Wash and dry dirty linens and towels; sort, fold and stock linen carts; manage linen carts and storage.
• Equipment Operation:
  Operate washing machines and dryers; clean dryer filters; perform routine equipment care per training.
• Laundry Facility Cleanliness:
  Sweep/mop floors; store linens off the floor; keep back-of-house areas organized and clean.
• Chemical Management:
  Replace and replenish cleaning chemicals as directed.

• Happy Guests:
  Management performance ratings; guest satisfaction scores/intent to return.
• Spotless Cleanliness: GM/AGM spot checks, leadership walk-throughs, guest ratings.
• Product Consistency & Quality:
  Checklist tracking, management ratings, guest ratings.
• Teamwork:
  Management performance ratings and collaborative culture.

• Experience in a hospitality, service, consumer-facing field preferred.
• Positive attitude and willingness to learn (Can-Do Attitude).
• Ability to follow guidelines and procedures; perform well under pace and pressure.
• Strong listening, conflict resolution, and communication skills.
• Hospitality and guest service focus; willingness to serve all guests.
• Age: 18+;
  Schedule flexibility including evenings, nights, weekends, and holidays.
• Clock-in/out discipline; break and call-out procedures as directed by supervisor.
• Physical:
  Ability to perform required duties; detailed under Physical Working Demands below.

• Standing, walking, repetitive motions of wrists/hands/fingers; lifting items as needed.

The employer reserves the right to assign other duties as needed. This document does not create an employment contract; employment is at-will. Reasonable accommodations will be considered as required by law.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance (available after 30 days for full-time team members)

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in NYC, Dallas, Chicago, and Richmond, VA.
• Portfolio of 148 premium-branded hotels across 37 states and 106 cities; 22,000+ guestrooms.
• Over 7,000 team members; operates hotels under multiple brands.
• Recognized as an innovator in travel and hospitality; multiple industry awards.

Referrals increase your chances of interviewing at MCR Hotels.