Care and Safety Specialist; Security Guard - Phoenix, AZ; PRN​/Pool

Overview

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise.

Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises.

Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You ll Do:

The Care and Safety Specialist helps in creating a welcoming, safe, and recovery-oriented environment for individuals, staff, and visitors. This role serves as a front-line presence at facility entrances, offering hospitality, guidance, and support while ensuring that basic safety procedures are followed. Care and Safety Specialists contribute to a calm, respectful atmosphere by building rapport, supporting individuals in distress, and assisting in de-escalation using trauma-informed approaches.

Drawing from lived experience in recovery, the Specialist offers empathy, encouragement, and hope as part of a collaborative care team.

• Greet individuals, visitors, and staff warmly upon arrival and offer assistance, information, or direction as needed.
• Provide a consistent, friendly presence to support a positive and respectful environment.
• Assist individuals with check-in procedures, visitor processes, and general inquiries.
• Monitor public and common areas to identify and communicate any facility or safety concerns to the appropriate team members.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area, ensuring materials, signage, and supplies are up to date.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Perform light facility-support tasks as needed, such as assisting with visitor badges, coordinating deliveries, or helping direct foot traffic.
• Attend trainings, maintain required certifications, and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment.

What You ll Bring:

• High School Diploma or equivalent required
• Experience in customer service, hospitality, human services, or similar roles preferred
• Strong interpersonal and communication skills with a warm, professional demeanor
• Ability to remain calm, patient, and clear-headed in fast-paced or stressful situations
• Comfortable engaging with individuals who may be in emotional distress
• Ability to sit, stand, or walk for extended periods as needed
• Commitment…