Practice Manager - Oak

Overview

Terros Health is pleased to share an exciting and rewarding opportunity for a Practice Manager working at our Oak St location. Reporting to the Health Center Director, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Practice Manager at our Oak St location in Phoenix, AZ.

Full-Time, Employed

Location:

4451

E. Oak St, Phoenix, AZ 85008

Monday-Friday

Bachelor’s degree in Related Field or Associate degree in Related Field

Two Years of Supervisory Experience

Strongly Preferred - Next Gen Experience

Behavioral Health and Primary Care Experience Strongly Preferred

Starting at $61,000 DOE

The Practice Manager, under the Agency’s policies and professional requirements, ensures the practice meets quality, cost-effective care to all integrated Terros Health patients and assists the site administrator in implementing the Terros Health vision and strategic plan. Participates in department and agency meetings as required, researches policies and procedures related to compliance and/or efficiencies and recommends, develops and implements improvements in practice.

Oversees the business and financial operations for the site. Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere. Maintains professional affiliations and enhances professional development to stay current in the latest health care trends and developments.

• Review and analyze financial data including payor and service mix on a daily basis to proactively manage financial success of the practice. Educates staff on insurances and billing to ensure all patient encounters are maximized.
• Responsible for all aspects of supervision, including interviewing, hiring, training, disciplining, and evaluating assigned staff to ensure they have the appropriate skill mix to perform all functions of their position while providing an exceptional customer experience.
• Oversees provider appointment schedules and support staff scheduling processes to maintain quality of care and financial stability in the program. Utilizes reports to monitor no show rates and provider availability.
• Provides leadership to the team and models and promotes integration. Demonstrates the ability to work in interdisciplinary teams both internally and externally.
• Maintain extensive knowledge of the Nex Gen electronic medical record and associated billing, reporting functions and documentation requirements.
• Ensures that auditing and monitoring requirements are met; informing management of any deficiencies and working together to develop and implement action plans.
• Demonstrates an understanding of PCMH, FQHC, UDS and other accreditation and regulatory standards and assists in implementation and maintenance in these areas. Provides written reports as needed.
• Demonstrates fiscal responsibility related to ordering office and medical supplies and equipment required at the site.
• Responsible for participating in the site-specific marketing activities of the practice. Encourages community education by participating in health fairs and community events to promote awareness.
• Identifies potential barriers to quality care and organizational processes to improve quality and service delivery and communicates them to their supervisor.
• Supervise, manage and ensure compliance with all TERROS personnel, administrative, financial and clinical policies; ensures staff adhere to all policies and know how to access them electronically.

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential