Market Operations Lead

Overview

Nest Health is the first value-based care provider built for families, on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest was founded in 2022 by Dr. Rebekah Gee and Rebecca Kavoussi. The model includes family-based, in-home and virtual care, covering primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same- and next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

Nest’s approach has led to partnerships and national traction across states and payers, laying the groundwork for future expansion to families nationwide.

Working at a healthcare startup can be a fast-paced, dynamic experience with varied workloads, quick changes, and high expectations. You will have the opportunity to be high impact in disrupting the US healthcare system, be creative and solution-oriented, and have your voice heard. You may need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role breadth – the role may be less defined with the need to wear multiple hats and juggle responsibilities.
• Learning opportunities – you may function outside of your standard position and learn about new areas.
• Fast paced – startups move quickly; you may be asked to adapt to changes in systems or processes.
• Autonomy – high degree of independence with less structure and development than in large organizations; you may need to learn asynchronously and ask for help when needed.
• Collaboration – strong communication across functions to implement changes and support a seamless patient experience; feedback is frequent.

The Market Operations Lead will strengthen the clinical and operational foundation of the Nest model by championing efficient workflows, reliable systems, and consistently high-quality care. You will help shape how our markets operate day to day—removing barriers, optimizing processes, and ensuring teams have what they need to deliver exceptional care to families. As a key member of the local market team, you will cultivate a positive, collaborative, and high-performing market culture, fostering team engagement, operational excellence, and a positive experience for staff and families.

You will support essential operational functions that keep clinics running smoothly and enable consistent, compassionate, and reliable care. This role offers a meaningful opportunity to impact an evolving care model and help drive Nest’s mission forward.

• Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors.
• Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up.
• Follow up on redeterminations and ensure completion/eligibility work.
• Serve as a Super User for Salesforce and Athena, providing guidance and troubleshooting for the local team.
• Manage mileage tracking, audits, and related compliance needs.
• Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels.
• Manage VFC and commercial vaccine programs in partnership with the HSD.
• Provide backup support to Family Advocate teams in both office and field settings (where clinical).
• Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals.

• High school diploma or equivalent.
• At least 2 years of experience in a medical office setting.
• Excellent interpersonal skills.
• Microsoft Office experience or experience with similar platforms.
• Medical practice scheduling systems and EMR experience.
• Ability to multitask in a busy startup environment.
• Ability to work with external vendors and partners.
• A clinical background is preferred for this position.
• Experience with supply management, clinical scheduling, and insurance verification is preferred.
• Access to reliable transportation and willingness to…