Center Operations Director

Center Operations Director

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail‑oriented, maintains calm and poise in a fast‑paced environment, and is mission‑driven to help young children with autism spectrum disorder.

• Own local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, and other operational tasks.
• Partner with market‑level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and more.
• Work with the local Scheduling Manager to ensure daily scheduling needs are met and minimize client cancellations.
• Identify local operating challenges in partnership with staff and suggest new policies and procedures as needed.
• Lead the center, demonstrating deep expertise on operations and expectations, and lead by example in daily processes and decision‑making.
• Manage center supply ordering for toys, office supplies, food, etc.
• Show professionalism and maturity in all interactions with families, clients, and staff.
• Manage all non‑clinical aspects of the client experience, building strong relationships with caregivers, ensuring strong attendance, driving high client NPS scores, and addressing all concerns.
• Answer phones and manage inbound demand for services.
• Prepare clients for diagnostic and assessment appointments, including sending information via email, collecting data, and sending reminders.
• Ensure a smooth onboarding experience for new clients and caregivers.
• Supervise local clinicians and coach them on career development and प्रश्न lead for R mobile supervises.
• Partner with the leadંબ clinical team to support clinical staff in delivery of treatment and quality.
• Delegate non‑billable tasks for employees not directly working with clients.
• Motivate all staff to adhere to center operating policies and procedures.
• Liaise with staff, provide guidance on issues, and know when to seek regional help.
• Collaborate across disciplines to ensure effective communication and care coordination among BCBA, SLP, and OT teams.
• Plan and lead moviments of staff meetings, professional development days, staff lunches, and parent‑facing events, including bi‑monthly family nights.

• Bachelor’s degree required; advanced degree preferred.
• Prefer 5‑7+ years of experience in the healthcare provider space, or an alternative background that demonstrates a similar skillset.
• Require previous people‑management experience, preferably leading teams of 8–10 or more people.
• Require 2–3+ years of operations‑management experience, with autism or other outpatient clinic experience preferred.
• This is a full‑time position.

• Comprehensive health benefits, including medical, dental, and vision plans.
• Student loan repayment and tuition reimbursement benefits.
• Priority access for in‑network mental health support through our partnership with Sol Mental Healthariye define..
• Support from our multidisciplinary team.
• A collaborative and fun environment where every team member’s contribution is valued.
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This is an evergreen posting. As our hiring team reviews your application, we will inform you which locations currently have openings.

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.