Outreach Specialist

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As the first value‑based care provider built for families, Nest Health is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest‑risk families. Nest’s innovative family‑based model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same‑and‑next‑day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

We have partnered with payers and providers across the country to unlock care for thousands of families and are expanding nationally.

Working at a healthcare startup can be a unique experience with a fast‑paced, ever‑changing environment that can involve varied workloads, quick changes, and high expectations. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self‑sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth – your role may be less defined than in other settings, with the need to wear multiple hats and juggle various responsibilities.
• Learning opportunities – you will have the chance to function outside of your standard position and learn about new roles and areas.
• Fast paced – startups often must move faster than traditional large companies.
• Autonomy – you will need to be highly autonomous, with less structure and learning and development.
• Collaboration – you will need to give and receive feedback frequently and communicate challenges or opportunities effectively.

The Outreach Specialist plays a vital role in advancing Nest Health’s mission through proactive, relationship‑based outreach and community engagement. This role ensures families gain access to comprehensive in‑home primary care services—removing barriers and building trust to help close the gap in healthcare access for underserved communities.

You will be the first point of contact for eligible member families, introducing them to Nest Health’s whole‑family, whole‑person in‑home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary‑care (PCP) services from Nest. You will outreach to eligible families via telephone, email, text, and in‑person modalities, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment.

You will also build relationships with community partners who can help Nest Health connect with eligible family members. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.

• Conduct telephonic, email, text and in‑person outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team.
• Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching and scheduling member families.
• Build and cultivate relationships with community agencies and influencers to improve access to eligible Nest families.
• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary‑care provider.
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms.
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach.
• May work flexible or extended hours to accomplish business goals.

• 2–5 years of related experience in a sales, direct marketing, or customer service role.
• Bachelor’s degree or equivalent experience preferred but not required.
• Experience working independently and successfully to hit ambitious sales…