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Adult SMI Case Manager; Phoenix

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Jewish Family & Children's Service
Full Time position
Listed on 2026-01-29
Job specializations:
  • Healthcare
    Mental Health, Community Health
Job Description & How to Apply Below
Position: Adult SMI Case Manager (Phoenix)

Overview

Adult SMI Case Manager:The Adult Case Manager provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral and integrated healthcare.

Responsibilities
  • Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
  • Coordinates services for behavioral health and coordination of care with physical health care providers.
  • Maintains communication, coordination, and connections with all Clinical Team participants.
  • Ensures implementation of “transition to adulthood” referrals.
  • Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
  • Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
  • Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.
Qualifications
  • Minimum High School Diploma and quality experience in the behavioral-health field;
    Bachelor's Degree in a human services field preferred.
  • Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
  • Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
  • AZ Driver's License and Valid Auto Insurance
  • Motor Vehicle Record matching company driving guidelines
  • Reliable Transportation
  • Spanish-English bilingual preferred;
    Pay Differential offered.

Benefits of Working with JFCS:

  • Lucrative Performance Bonuses Per Quarter,in addition to normal salary.
  • Bilingual (Spanish-English) Salary Differential.
  • Flexible Scheduling and Telehealth Flexibility for many positions.
  • 401(k) Retirement Plan, with Company Match
  • Tuition and license/certification reimbursement.
  • Professional development and career growth opportunities
  • Generous paid time-off / sick time allocations
  • Comprehensive Employee Benefits package, including medical, vision, dental, & more.
  • Wellness Coaching
  • Employee Assistance Program
  • Eligibility for Loan Forgiveness Programs in many positions.

About JFCS:

Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

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