Acute Patient Access Services Representative ER

** Primary City/State:
** Phoenix, Arizona
** Department Name:
** ER Registration-Hosp
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* Work Shift:

** Day
* * Job Category:
** Revenue Cycle
** Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification.  Apply today to build your career.
**** Why You’ll Love This Role:
** At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.
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* What You’ll Do:

** Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.  Collect patient financial liability and assist with financial counseling where needed.  Ensure all documentation is accurate, secure, and compliant.  Collaborate with clinical teams to optimize patient flow and satisfaction.  Use multi-system technology to streamline patient offerings, intake and record-keeping.
** You’re a Great Fit If You:
** Thrive in fast-paced environments (like ERs, clinics, or specialty care) and have a strong sense of urgency.  Have stellar communication skills and a high emotional IQ.  Are detail-oriented, tech-savvy, and a natural problem-solver.  Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).
** Available Hours and Schedules:
**** Friday, Saturday, Sunday 6am - 630pm.
** On-call shifts and Holidays will be required, and you will enjoy an additional $1.00 per hour for all weekends hours (if/when applicable) plus an 18% night shift differential for hours after 7pm (if/when applicable).
** All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and generally runs Monday - Friday standard daytime business hours and could vary from the posted schedule.
** University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals.

Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS
1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance…