Patient Financial Service Representative Float Concussion Clinics Job Phoenix area,Arizona USA,Healthcare

Position: Patient Financial Service Representative Float for Concussion Clinics

Overview

Primary City/State:
Phoenix, Arizona

Department Name:
Orthopedic Surgery

Work Shift:

Day

Job Category:
Revenue Cycle

Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

As a PFS Rep on this team, you will be an integral part of the patient's Banner experience, providing each person with the best customer service. You will be responsible for billing and collections for healthcare services, acting as a liaison between patients, insurance companies, and the healthcare provider. You may be required to verify insurance, explain benefits and co-pays, set up payment plans, processing payments, and assist with financial assistance programs.

Medical front office experience is preferred.
This is a full time, day shift, Mon-Fri 8:00AM-4:30PM

Location:

The PFS will be required to float between our 755 E McDowell Rd, 1320 N 10th Street, 4200 E Camelback Rd, and 7400 N Dobson Rd Locations.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital focuses on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

The campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations across the Phoenix metropolitan area.

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core

Functions

Performs registration/check-in processes, including data entry, providing patients with information and intake forms, obtaining signatures and generating population health summary.

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

Enters payments/charges for services rendered and performs daily payment/charge reconciliation. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills with internal and external customers, care team, management, centralized services and HIMS.

Assists in responding to requests for patient medical records according to company policies and procedures, and…


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