Pharmacy Technician - Customer Service

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Phoenix, Arizona, United States of America
** Extraordinary Care. Extraordinary Careers.
**** With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
** Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.
** Why Saliba’s Extended Care Pharmacy
**** Who We Are and What We’re About:
** Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
** Position Details
** We’re looking for a motivated Pharmacy Technician to join our team at
** Saliba’s Pharmacy
** in Phoenix! This is a great opportunity for someone who enjoys patient interaction, thrives in a structured schedule, and wants to grow within a supportive pharmacy environment.
** Schedule
* ** Sunday: 8:30 AM – 5:00 PM
* Monday – Thursday: 10:00 AM – 6:30 PM
* * Training hours will vary
*** Compensation
* ** Competitive pay range: **$18.00 – $21.50 per hour**, based on experience
** Location**
* ** Saliba’s Pharmacy
** 925 E Covey Lane    Phoenix, AZ 85024
** Requirements
* ** Active
** Pharmacy Technician license
** required
* ** Call center or phone-based customer service experience preferred
** Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments.

** Attributes

Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy  
• Strategy and Planning – ability to think ahead, plan and manage time efficiently  
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level  
• Team Oriented – ability to work effectively and collaboratively with all team members*
* ** Essential Job Functions (include the following):*
* • Answering phone calls from facilities in a timely manner while being professional and courteous  
• Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete.  
• Refill orders in pharmacy computer system if facility calls and request (if not complicated)  
• Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)  
• Answering facility questions or referring them to the proper resource for answer  
• Take Credit Card information over the phone for payments  
• Work with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records.  
• Take orders from Doctor’s offices and triaging to appropriate queues.  
• Check assigned facility faxes daily; any issues, contact Order Entry  
• Link delivery sheets into Docutrack.  
• Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven’t been completed leave note for OE to address.  
• Other essential functions and duties may be assigned as needed    
** Education and/or

Cert…