Senior Acute PAS Representative

Overview

Primary City/State: Phoenix, Arizona

Department Name: ER Registration-Hosp

Work Shift: Day

Job Category: Revenue Cycle

Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career.

Why You ll Love This Role:

At Banner Health, you re not just taking a job—you're joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You ll Do:
The Senior Acute Patient Access Services Representative provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.

You re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.

We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to:
Keep the team focused and on task
* Train and mentor new hires with confidence
* Work independently to complete reports alongside regular workflow
* Handle escalated patient concerns professionally and de-escalate tense situations
* Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients
* Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.

Hours and

Schedule:

Wednesday - Saturday 6am-430pm

On-call shifts and Holidays may be required.

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we ve been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix s Best Hospitals.

The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients  insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.

CORE FUNCTIONS