Medical Assistant - Behavioral Health

Position Summary

The Medical Assistant provides direct patient care and assists all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge.

The Medical Assistant will work with patients to develop self‑management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions.

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with one or more years’ experience
• Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years’ experience working as a Medical Assistant in a health care setting
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Has one or more years as a medical assistant
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi‑task and work effectively in a high‑stress and fast‑moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

• Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
• Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
• Obtain and record the patient’s vital signs according to protocol for patients age
• Prepare exam room and patient for the type of exam/procedure to be performed
• Maintain patient confidentiality following all HIPAA policies and procedures
• Document accurately all patient information in electronic health record
• Communicate in a timely and professional manner with patients and other members of the care team at all times
• Know and follows the eight rights of drug assessment and administration
• Know and follows procedure for immunization administration and storage
• Follow all medication policies and procedures for labeling, storing and use
• Know and utilizes principles of universal protocols and National Patient Safety Goals
• Cleans and sterilizes instruments per protocol
• Has knowledge of surgical and diagnostic office procedures
• Correctly collect specimens, perform testing, and processes as indicated
• Provides clear instructions to patients regarding obtaining and collecting of specimens
• Review patient plan and educates patient on discharge instructions
• All other duties as assigned (such as translation and travel to other locations)
• C…