Front Office Patient Financial Service Representative Heart Institute Job Phoenix area,Arizona USA,Healthcare

Primary City/State:

Phoenix, Arizona

Department Name:

BUMCP Cardiovascular

Work Shift:

Day

Job Category:

Revenue Cycle

At the Banner – University Medicine Heart Institute, we’re committed to making health care easier so life can be better – especially when you need to see a cardiac specialist.

Our world‑class doctors provide exceptional heart care, utilizing advanced, minimally invasive treatments rarely found elsewhere. This ensures you receive the best possible outcomes. With our skilled and compassionate team, you can trust us to prioritize your heart's health.

As a patient financial services representative, you will be responsible for assisting patients through verifying insurance, explaining bills, collecting co‑payments and outstanding balances, and assisting patients with financial assistance programs.
This is a full‑time position, scheduled Monday through Friday, day shift, 8:00 am – 5:00 pm.

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine – Phoenix.

Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE

FUNCTIONS

Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations.

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in‑person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

Assists in responding to requests for patient medical records according to company policies and procedures, and state and…


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