Patient Service Representative

Pay: $18 - 22 per hour (Weekly Pay) (Hourly rate based on skills and experience)

We are seeking a dedicated and professional Patient Service Representative to join our specialized practice located in North Phoenix.

Our company provides comprehensive diagnostic and treatment services for patients experiencing complex conditions, including Temporomandibular Joint (TMJ) Disorders, Facial Pain, Migraine and Headache Disorders, Neuropathic Pain, and Obstructive Sleep Apnea (CPAP alternatives).

The ideal candidate will play a key role in creating a welcoming patient experience while supporting the administrative and clinical operations of the practice.

• Greet and assist patients professionally at check-in and check-out
• Answer and manage incoming phone calls, emails, and electronic messages promptly and courteously
• Schedule, confirm, and reschedule patient appointments using AdvancedMD
• Perform insurance verification and eligibility checks based on VOB
• Explain financials to patients for recommended treatment, and set up payment plans as needed
• Collect copays, process payments, and handle transactions accurately/securely
• Support basic medical billing tasks, including posting payments and addressing billing inquiries
• Maintain accurate and detailed patient records in the electronic medical record (EMR) system
• Scan/upload documentation to patient charts throughout the day
• Communicate clearly with clinical staff to ensure smooth patient flow and resolve scheduling or patient concerns
• Provide patients with accurate information regarding services, policies, and procedures
• Uphold HIPAA compliance, office policies, and professionalism at all times
• Assist with records requests and other administrative duties as required

• Previous experience in a medical front desk or healthcare office setting
• Hands‑on experience using Advanced
  
  MD software
• Experience with insurance verification, explaining insurance coverage, medical billing, and patient scheduling
• Strong customer service skills with the ability to handle sensitive situations professionally
• Excellent verbal and written communication
• Strong organizational and multitasking abilities in a fast‑paced environment
• Proficiency with EMR software and other office productivity tools such as Word, Excel, email and instant messaging
• Experience with payment processing
• A commitment to providing high-quality patient care and administrative support