Healthcare Call Center Representative

Location

Fully Remote – Must be located within 50 miles of Phoenix, AZ

Monday through Friday, 5am to 6:30pm – scheduled 8 hour shift (must be available anytime during this window)

Patient Service Representative

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operation, other departments such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Update patients on the status of their referral or authorizations.
• Communicate to patients and internal and external ordering physicians’ offices complex exam preparation instructions including pre‑procedure laboratory test requirements and other necessary preparation instructions.

• 1+ year experience in a healthcare call center.
• Patient scheduling and insurance verification experience.
• Experience with handling KPIs.
• Medical Terminology knowledge.
• Reliable transportation to pick up equipment onsite.
• Medical Assistant experience is a plus but not required.

Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully remote.

Position anticipated to close on Jan 30, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.