Patient Access Representative, Geriatric Solutions

Patient Access Representative, Geriatric Solutions

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

The Patient Access Representative (PAR) role is crucial in facilitating exceptional patient experiences, starting with responding to telephone inquiries and managing incoming calls from patients, their families, and other individuals. The PAR addresses requests, resolves concerns, and facilitates communication with other members of the healthcare team. The Patient Access Representative (PAR) is responsible for gathering patient information, creating admission and discharge paperwork, providing explanations of policies and procedures, and addressing patient inquiries, concerns, and grievances.

The PAR is responsible for scheduling provider visits.

Responsibilities

• Manages phone/email communications effectively and efficiently.
• Performs staff assignments.
• Assures paperwork completeness and timelines are met.
• Performs all other duties as assigned.
• Maintains professional knowledge and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Minimum two years of related work experience including data entry.
• Experience with Microsoft Office applications to include Excel, Word, and Outlook.

Preferred Qualifications

• Familiarity with medical terminology preferred.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V