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Front Desk Patient Financial Representative Pulmonology West Phoenix

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Banner Health
Full Time position
Listed on 2026-01-20
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Receptionist, Medical Billing and Coding, Medical Office
Job Description & How to Apply Below

Primary City/State:

Phoenix, Arizona

Department Name:

C/P-BEMC Pulmonlogy-Clinic

Work Shift:

Day

Job Category:

Revenue Cycle

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.

Banner Estrella Infectious Disease and Pulmonology is conveniently located on 93rd Avenue and Thomas Road in the Banner Estrella Medical Center campus off West Loop 101. Our physicians and staff strive to provide the highest-quality comprehensive care, focusing on the patient as well as the disease. We take pride in treating people with compassion, courtesy and respect. Pulmonologists provide comprehensive therapeutic and diagnostic services for COPD, Asthma, Sarcoidosis, Narcolepsy, OSA, Emphysema, Tobacco‑related lung disease, and many more.

As a Front Office Physician Practice Representative
, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience.

Location: Banner Health Clinic Pulmonology and Infectious Diseases - 9305 W Thomas Rd, Suite 380 Phoenix, AZ

Schedule: Monday – Friday 7:30am – 4:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi‑specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE

FUNCTIONS
  • Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
  • Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations.
  • Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
  • Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
  • Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and…
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