Front Office Patient Financial Representative Digestive Health Institute

Primary City/State: Phoenix, Arizona

Department Name: Digestive Health

Work Shift: Day

Job Category: Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. We've united under a common goal:
Make health care easier, so life can be better. It's a lofty goal, but it's one we're committed to seeing through. Do you like the idea of making a positive change in people's lives – and your own? If so, this could be the perfect opportunity for you. Apply now.

The Banner – University Medicine Digestive Institute can help manage and treat many digestive complications and illness. Whether it's a second opinion or a life-saving procedure, the specialists at the Digestive Institute's centers and clinics offer seamless collaboration between doctors and whole-scale expertise when it comes to digestive health care in the greater Phoenix and Arizona areas.

As a patient financial services representative, you will be responsible for assisting patients through the financial aspects of healthcare by managing billing, insurance, and payment plans. Key duties include verifying insurance, explaining bills, collecting co-payments and outstanding balances, and assisting patients with financial assistance programs.
This is a full-time position, scheduled Monday through Friday, day shift, 8:00am – 4:30p).

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.