Healthcare Scheduler Concussion Clinic Job Phoenix area,Arizona USA,Healthcare

Primary City/State: Phoenix, Arizona

Department Name: BUMCP Concussion Clinic

Work Shift: Day

Job Category: Marketing and Communications

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today.

The Banner — University Sports Medicine and Concussion Specialists brings together a team of medical experts who have extensive knowledge in the evaluation, treatment and management of concussions. Our team includes physicians, neuropsychologists, physical and occupational therapists and athletic trainers. The team is led by Medical Director Steven Erickson, M.D., who is board certified in sports medicine and internal medicine and formerly served as head team physician for Arizona State University.

We are conveniently located on the Banner — University Medical Center Phoenix campus.

The scheduler will assist in managing patient appointments, ensuring smooth clinic by coordinating with providers, verifying details, and handling related admin tasks like updating records, and managing calendars to optimize provider time and patient access to care.
This is a full‑time position, scheduled Monday‑Friday 8:30AM‑5:00PM.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100‑plus clinicians provide primary and specialty care to patients at highly ranked Banner — University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three‑part mission of academic medicine: research, education and excellent patient care.

POSITION

SUMMARY

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE

FUNCTIONS

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

Provides patients with information, pre and post‑test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.

Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients,…


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