Patient Experience Coordinator - Deer Valley; Mandarin bilingual ; Onsite

About Prosano Health Solutions: Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission:
To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care and by ensuring health equity is top of mind. In every market we serve, we assure that a customized, high‑value system of care is available for our members.

Together, we will set the standard for how healthcare can and should be delivered in our State.

We are growing our team with individuals who share our passion for taking the primary‑care experience to a new level. Our unified focus is on providing comprehensive care and a truly exceptional patient experience that leaves patients with lasting trust and compassion. We work together and adapt processes to deliver the best possible care and improve community health.

This On‑site position is available only within the state of Arizona. 100% on‑site work at the care center location is required and may also involve movement between clinics as needed. Working hours may include extended hours.

• Welcome patients and conduct check‑in with required forms
• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
• Lead the scheduling and patient visit coordination functions within the practice management system
• Ensure our patients are always delighted with the level of care they receive
• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform other duties as assigned

• Experience in a patient‑facing or customer‑facing position
• Excellent patient or customer service and communication skills
• A flexible and positive attitude
• A proactive and adaptable working style; able to cover tasks as they arise
• Impeccable judgment
• Proficient PC skills
• Medical Assistant Certification (preferred)
• High school diploma or GED required (bachelor’s degree preferred)
• A Basic Life Saving (BLS) Certification required
• An active Arizona fingerprint clearance card
• Proof of vaccination – Prosano Health Solutions employees must comply with center vaccination requirements and provide full proof of vaccination status as part of the pre‑employment screening process

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

For more information, please reach out to our Talent Acquisition team. Thank you for your interest in Prosano Health Solutions. If interested in this position, please apply.