Insurance Team Supervisor

Join to apply for the Insurance Team Supervisor role at American Vision Partners (AVP).

AVP partners with respected ophthalmology practices across Arizona, New Mexico, Nevada, California, and Texas, operating more than 100 eye‑care centers and 25 ambulatory surgical centers. We focus on building the nation’s largest eye‑care practices, delivering best‑in‑class patient care, pioneering research and technology, and rewarding our employees for teamwork and continuous improvement.

Mid‑Senior level

Full‑time

Sales and Business Development;
Industries:
Medical Practices

• Oversee the insurance accounts receivable team and perform job duties of teammates as needed
• Maintain positive leadership, give frequent performance feedback, and encourage two‑way participation and ideas
• Participate in the hiring process and review process for team members
• Review and approve requests from the insurance team for adjustments and refunds
• Ensure the team resubmits insurance claims that have received no response or are not on file
• Monitor and manage the productivity and performance of assigned employees, including reporting daily/weekly/monthly department metrics to Senior Management
• Ensure the team follows up with insurance companies and confirms claims are paid/processed
• Produce productivity and error reports for the department manager
• Ensure that the team reviews and appeals unpaid and denied claims
• Perform monthly billing audits to ensure timely and accurate claims submission and insurance follow‑up activities
• Monitor and manage key performance indicators and data for the department, and provide reporting and action plans for improvement
• Supervise the team to ensure maintenance of an error rate in accordance with departmental policy
• Perform additional duties as assigned

• High school diploma or equivalent
• 5 years medical billing experience
• Strong background and experience in Revenue Cycle Management
• Ophthalmology background desired
• 2+ years in a leadership role preferred
• Active knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
• Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
• Excellent verbal and written communication skills
• Detail oriented, reliable and able to multi‑task in a fast‑paced, high‑volume work environment
• Demonstrated computer literacy and excellent math skills
• Ability to maintain a high level of confidentiality and professionalism

Your health, happiness and your future matters! At AVP, we offer medical and dental insurance, significant eye‑care discounts, child care assistance, pet insurance, continuing education funds, 401 Nikki(k), paid holidays, PTO, sick time, opportunities for growth, and much more.

Location:

Phoenix, AZ

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