Patient Financial Service Representative Concussion Clinic
Listed on 2026-01-15
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Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Primary City/State:
Phoenix, Arizona
Department Name:
BUMCP Concussion Clinic
Work Shift:
Day
Job Category:
Revenue Cycle
Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!
The Banner – University Sports Medicine and Concussion Specialists brings together a team of medical experts who have extensive knowledge in the evaluation, treatment and management of concussions. Our team includes physicians, neuropsychologists, physical and occupational therapists and athletic trainers. The team is led by Medical Director Steven Erickson, M.D., who is board certified in sports medicine and internal medicine and formerly served as head team physician for Arizona State University.
We are conveniently located on the Banner – University Medical Center Phoenix campus.
As a PFS Rep on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care and will check in/out patients, chart prep, collect co-pays, reminder calls, etc. Medical front office experience is preferred.
This is a full time scheduled Monday-Friday anywhere between 7:00AM-5:30PM.
Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.
POSITIONSUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
COREFUNCTIONS
Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
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