Lead Navigator

Lead Navigator

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient‑centered medical homes, medication‑assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

A Lead Navigator is an individual who is in recovery from AOD use and/or GMH for a period of at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The Lead Navigator’s primary role is working with individuals who are homeless, providing outreach and supportive services to assist the member with ending their homelessness.

The Lead Navigator serves as the bridge for the patient, coordinating and monitoring community‑based services and facilitating delivery of these services by supporting the individual. The Lead Navigator seeks out individuals with the highest acuity and greatest vulnerabilities, and will be responsible for conducting outreach, engagement, case management, and ongoing wrap‑around supportive services. The Lead Navigator mentors Navigator II, helping on‑board and fulfill program requirements.

They master processes including coordinated entry, housing referral, leasing up, wrap‑around services, and discharge. The Lead Navigator works as part of a multi‑disciplinary team, including Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, coordinating care with community providers and stakeholders.

• High school diploma or GED required. Associate’s degree or higher in a field related to behavioral health preferred but not required.
• 1–3 years of full‑time health‑care related work experience with exposure to both behavioral and medical crisis situations preferred but not required.
• Or equivalent combination of education and experience.
• Current Arizona driver’s license.
• Clear 39‑month motor vehicle record.
• Behavioral Health Technician (BHT) credential in accordance with A.A.C. R9‑10‑101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance card, site specific.

• Generous PTO accrual (5 weeks).
• Hospital indemnity / Critical Illness insurance.
• Pet insurance.
• Dependent Care Savings, Health Care Savings.
• 401(k) with employer match – 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs, incentives, and more.
• Competitive pay rates.

CBI treats patients from all walks of life and believes in maintaining the dignity of human life. Recovery is possible! The organization has experienced tremendous growth and has been recognized by the Phoenix Business Journal as one of the top ten healthiest mid‑size employers in the Valley for the past four years.