Medical Office Scheduler

Join to apply for the Medical Office Scheduler I role at Healthcare Outcomes Performance Co. (HOPCo).

We are looking for a highly organized and customer‑oriented individual to schedule clinic appointments, manage patient demographic and insurance data, and ensure compliance with HIPAA guidelines.

• Minimum 1 year of experience in the healthcare field; previous call center experience preferred.
• Excellent organizational skills and strong customer‑service orientation with a background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

• Schedule clinic appointments—including consultations and follow‑up visits—using the EMR and scheduling tool.
• Collect all pertinent demographic, insurance, and medical information.
• Utilize scheduling tools and referral system to schedule patient appointments.
• Confirm patient eligibility with insurance at the time the appointment is scheduled.
• Process referrals, contact patients to schedule appointments, and import referral/documents into the patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisors and leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participate in the daily operations of processing patient appointment requests as a team alongside the pre‑registration team.
• Ensure strict confidentiality of all health records and member information.
• Meet HIPAA guidelines.

• Competitive Health & Wellness benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan after 6 months of service with company match (Part‑time employees included).
• Employee Assistance Program available 24/7.
• Employee Appreciation Days.
• Employee Wellness Events.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care