Referral Coordinator— Healthcare and Entire Family

Referral Coordinator— $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team,
your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

In this role, you will:

• Own
  :
  Inbound and outbound specialty referrals from start to completion
• Support
  :
  Scheduling specialty services and maintaining communication with provider offices
• Collaborate with
  :
  Care Logistics team members, specialty providers, and internal clinical teams
• Improve
  :
  Referral turnaround times and overall member experience
• Advocate for
  :
  Members by ensuring referrals are completed accurately and within service standards

This is a hands-on role for someone who:

• Enjoys coordination, communication, and detail-oriented work
• Takes ownership and follows through
• Wants their work to have a real-world impact on people’s health

In this role, you will:

• Own
  :
  Inbound and outbound specialty referrals from start to completion
• Support
  :
  Scheduling specialty services and maintaining communication with provider offices
• Collaborate with
  :
  Care Logistics team members, specialty providers, and internal clinical teams
• Improve
  :
  Referral turnaround times and overall member experience
• Advocate for
  :
  Members by ensuring referrals are completed accurately and within service standards

A strong performer in this role is known for:

• Being organized, responsive, and dependable
• Communicating with empathy and professionalism
• Consistently completing referral tasks within 72 business hours

Success in this role is measured by:

• Timely and accurate completion of referral requests
• Clear and consistent documentation in the EMR system
• Positive member interactions and satisfaction
• Strong collaboration and reliability within the Care Logistics team

We’re looking for someone who:

• Brings relevant experience in administrative support, healthcare coordination, or customer service
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex processes
• Works well across teams and roles
• Cares deeply about helping people
• High school diploma or GED required
• Experience with Microsoft Word, Excel, and EMR systems preferred
• Bilingual (Spanish/English) strongly preferred

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care :

• $0 monthly premiums
• $0 to add your spouse or children
• $0 deductibles (we reimburse them)
• $0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

• Starting pay: $19.47/hour
• FREE healthcare for you and your entire family
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.