Credit Resolution Specialist III

Credit Resolution Specialist III – PHI Air Medical

Join our life‑saving team in Tempe, AZ and take advantage of a sign on bonus up to $7,500
. Apply now!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top‑tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems.

Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

• Research credit balance accounts to determine proper balance and credit notification to payers.
• Research and review of proper contractual and allowable adjustments.
• Follow up with payers and patients for proper address and payee addresses.
• Prepare refund packets to payers and patients.
• Call insurance companies regarding refund requests with the ability to obtain additional information.
• Review accounts for proper posting of payments.
• Prepare approved refund spreadsheet for executive review and approval.
• Call patients and/or estates to determine proper refund address and verification.

Schedule:

5 & 2

Location:

Phoenix, AZ

• Must have completed high school diploma (or GED equivalent) and have a minimum of five years of previous experience in medical billing/collections with a progressive increase in complexity and responsibilities.
• Must have knowledge of general office procedures using office equipment.
• Must have PC skills and demonstrated proficiency in Microsoft Office Word, Excel and medical billing software.
• Must have prior experience with email and using the internet.
• Knowledge in data analysis and/or payment processing (experienced preferred).
• Detail oriented with the ability to multi‑task.
• Proficient in understanding accounts receivable and/or have an extensive background in payment posting.
• Some college preferred.
• Must be able to pass a pre‑placement drug test and background screen.
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

• Team Player – Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization and support larger legitimate organizational agendas as more important than local or personal goals.
• Positive Impact – Effective performers make positive impressions on those around them. They are personable, self‑confident and generally likable. They are optimistic and enthusiastic about what they do,…