Optical Consultant

Optical Consultant – AEG Vision

Location:

Phoenix, Arizona, USA

Employment type:

Full-time

Seniority level:
Entry Level

Job function:
Consulting, Information Technology, and Sales

Industry: Hospitals and Health Care

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right‑size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Their technical and customer‑service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient and provides a complete understanding of customized recommendations for products and services.
• Develops own clientele by providing outstanding service and obtaining referrals.
• Keeps current on company/industry products, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updates patients on the status of orders, and resolves order issues.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens type, and lens treatments, including tints and coatings.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Creates work orders for lab technicians specifying lens information.
• Follows up on all pending orders, verifies all orders are within time guidelines, and informs patients of status.
• Dispenses glasses by inspecting product, checking fit, adjusting, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information or asking for an order status.
• Inspects final product, cleans and polishes lenses.
• Maintains overall cleanliness and visual appeal of the store space.
• Restocks retail boards with new merchandise.
• Answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions.
• Collaborates with technicians, front desk associates, managers, and optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

• High School Diploma.
• Minimum of one‑year experience working as an optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor; experience with sales preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day.

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