Hospital Phlebotomy Tech

To include the following:
1) specimen collection
2) general laboratory specimen processing or
3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, manage client relationships within compliance regulations to ensure their needs are met and Sonora Quest’s business objectives are satisfied.

Enter and verify patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions and computer‑generated orders as required for processing and billing. Verify accuracy of entered information and appropriateness of specimens received. Aliquot and label specimens according to established departmental procedures and practices, deliver specimens to the technical area in a timely manner and/or perform initial processing and preparation of samples for transport.

May assist in monitoring workflow and training of new employees.

Focus on quality by assuring that all work performed is accurate and complete. Complete documents legibly and accurately per site protocol. Follow established methods and practices. Maintain familiarity with departmental procedures. Use appropriate documentation to record communications. Initiate computer‑generated reports as required for patient reporting and quality assurance monitoring. Meet departmental standards for productivity and quality as currently defined. Actively participate and provide input to dept/system via committees or Six Sigma teams.

Maintain acceptable specimen rejection rates and meet the departmental standards for productivity and quality as currently defined.

Participate in departmental financial responsibilities through the appropriate use of supplies and materials. Avoid excessive waste. Participate in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to an error‑free work environment.

Communicate courteously and professionally with internal and external customers. Interact with co‑workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolve basic service issues. Attend meetings and remain current with internal/external communications, i.e., e‑mail, newsletters, etc.

Acknowledge and understand the importance of ‘Patient Rights’ and privacy (HIPAA).