Front Office Professional

Base pay range

$19.00/hr - $21.00/hr

Position:
Front Office

Who We Are
At North Valley ENT
, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care.
As a Front Office Professional
, you will serve as the first point of contact for patients and play a critical role in ensuring smooth clinic operations. This position requires strong customer service skills, attention to detail, and experience working in a medical office setting.

• Patient Reception & Communication
  • Greet patients and visitors promptly and courteously
  • Answer incoming calls and route them to the appropriate staff or department
  • Provide accurate information about clinic services, appointment availability, and provider schedules
• Scheduling & Registration
  • Schedule, reschedule, and confirm patient appointments in the electronic health record (EHR)
  • Verify and update patient demographics and insurance information each visit
  • Collect and enter referrals and authorizations information as needed
  • Ensure proper scheduling of ENT visits, audiology appointments, and allergy testing
• Check-In & Check-Out
  • Prepare daily schedules and review patient charts prior to visits
  • Check patients in and out efficiently, ensuring all required forms are completed and signed
  • Collect co-pays, outstanding balances, and provide receipts
  • Schedule follow‑up appointments
• Insurance & Billing Support
  • Verify insurance eligibility and benefits prior to appointments
  • Obtain authorizations and referrals when required
• Office Administration
  • Maintain cleanliness and organization of the reception and waiting areas
  • Assist with scanning and filing documents in the HER
  • Support other team members as needed to maintain efficient clinic operations

• Customer Service: responds promptly and courteously to patient needs
• Professionalism: maintains a positive, respectful attitude and appearance
• Dependability: arrives on time and follows through on responsibilities; reliable transportation
• Teamwork: cooperates and communicates effectively with coworkers and providers
• Adaptability: handles changes, interruptions, and high patient volume with composure

• Education:
  
  high school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Knowledge of medical terminology, insurance verification, and appointment scheduling
• Proficient in EHR systems
• Ability to multitask and stay organized in a fast‑paced environment

• Prolonged periods of sitting and computer use
• Frequent interaction with patients, staff and external contacts
• Occasional lifting of office supplies up to 20 pounds

• Fast‑paced medical office environment
• Direct interaction with patients, providers, and other clinical staff

Entry level

Part‑time

Other

Business Consulting and Services