Patient Advocate Team Lead

Position Title: Patient Advocate Team Lead

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Patient Advocate Team Lead and help guide individuals through their healthcare financial journey. This full‑time, 100% onsite role is located at a hospital in Phoenix, AZ, Monday‑Friday from 8:00 AM to 4:30 PM.

Base pay: $21.00/hr – $25.00/hr the actual pay will be based on your skills and experience.

• Manage follow‑up and resolution of complex cases or those requiring the appeals process.
• Act as a mentor for other Patient Advocates and assist in the training process for new staff.
• Provide a resource for Patient Advocate questions related to process, programs, payers, etc.
• Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations.
• Screen uninsured hospital patients in an effort to find government programs to cover medical expenses.
• Complete the appropriate applications and follow through until approved.
• Maintain detailed, accurate and timely documentation in applicable company programs and the hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Participate in ongoing training to apply the content learned in dealings with patients and cases.
• Maintain the work queue of patient accounts as assigned.
• Collaborate with hospital staff, case managers, social workers, financial counselors.
• Attend assigned meetings with the client as needed.
• Assist in preparation of any reports that will be distributed to the client.
• Provide mentorship to other advocates as assigned by Project Manager.
• Other duties as assigned.

• High School Diploma or GED required.
• Some college coursework preferred.
• Case management experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Exemplary communication skills, both orally and written, to a variety of individuals.
• Ability to multitask and make appropriate decisions in a fast‑paced environment.
• Remote and hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

• Medical, Dental & Vision insurance.
• 401K with 100% match for the first 3% & 50% match for the next 2%
• 15 days of PTO.
• 7 paid holidays.
• 2 floating holidays.
• 1 Elevate Day (floating holiday).
• Pet insurance.
• Employee referral bonus program.
• Teamwork: we believe in teamwork and having fun together.
• Career growth: gain great experience to promote to higher roles.

Seniority Level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industry: Hospitals and Health Care

Elevate

PFS is an Equal Opportunity Employer.