Pharmacy Manager

Base pay range

Job Summary
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
• Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.

• Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, privacy, generics, and over‑the‑counter products. Refers to the medical provider, as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards, and establishes efficient workflow procedures.
• Manages opening and closing of the pharmacy and shift changes.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with controlled substance laws when filling prescriptions.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems and supports pharmacy staff and patients with information technology.
• Ensures insurance claims are processed accurately and resolves issues with insurance companies and medical providers.
• Follows up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department.
• Prepares and submits all records, reports, and other documentation as required by state and federal laws.

• Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination as necessary, ensuring compliance with employment laws.
• Establishes expectations and goals, promotes teamwork, and fosters a shared vision.
• Recognizes improvements in pharmacy staff through rewards programs.
• Manages pharmacy staff performance by overseeing training and conducting formal performance reviews.
• Identifies high‑potential team members and collaborates with Store Manager on career progression.
• Addresses employee relations concerns and maintains team member morale.

• Maintains required licensing, credentialing, and certification as established by federal and state regulations.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Completes education credits and training, including learning modules, as required by the company.
• Seeks professional development by monitoring own performance and soliciting constructive feedback.

• Supports the Store Manager by communicating…