Patient Concierge Coordinator

Patient Concierge Coordinator

Advanced Spine And Pain (ASAP)

Base pay: $15.00/hr - $20.00/hr

• Meet metrics as set forth within the department, ensure 100% answer rate.
• Provides individualized care, which encourages the patient’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being.
• Answers the main inbound line for the practice in a consistent pleasant manner.
• Assists with obtaining, requesting, and maintaining patient records, and loading referrals in the EMR.
• Attends to patient’s needs, aiming for a one-call resolution.
• Demonstrates appropriate knowledge and competence of designated skills identified for this position.
• Audits schedules to ensure adherence to insurance guidelines as assigned by the supervisor.
• Maintains the company’s email inbox, inbound faxes, and patient portal messages as assigned by the supervisor.
• Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member.
• All other duties as assigned.

• High School Diploma / GED Certificate

• Must be dependable, reliable, and self-motivated.
• Minimum of two years customer service.
• Working knowledge of insurance and referral guidelines.
• Three to five years’ work experience in a medical practice setting.

• Knowledge of medical insurance plans and guidelines regarding referrals and authorizations.
• Knowledge of PM/EHR and proficient with documentation.
• Preferred, knowledge of pain management/medical best practices.
• Knowledge of medical office policies and procedures.
• HIPAA compliance.
• Work independently while maintaining a positive attitude.

• Understands the importance of accurately documenting/entering demographic and insurance information.
• Ability to multitask and prioritize duties.
• ASAP is a drug free employer; will you pass a drug screen prior to employment?

Mid-Senior level

Full-time

Health Care Provider

Medical Practices