Bi-Lingual Patient Services Representative

Bi-Lingual Patient Services Representative

Join Ortho Arizona as a Bi-Lingual Patient Services Representative and advance your career while enhancing patient experiences at every touchpoint.

• Pay:
  Starting from $17 per hour
• Location:
  
  Phoenix (JCL North Mountain), AZ
• Robust benefits package: medical, dental, vision, life, disability, pet insurance, paid time off, 401k, wellness reimbursements, more.
• State‑of‑the‑art facilities and advanced technology to excel in your role.
• Career development and advancement opportunities in a fast‑growing organization.
• Collaborative and supportive culture focused on best‑in‑class patient care.
• Profit‑sharing bonus structure based on outcomes and satisfaction.

• Answer phone promptly, courteously, and helpfully; screen and route calls as needed; document calls in the electronic medical record.
• Assist in indexing patient documents to the correct chart.
• Route electronic faxes to the correct location/fax folder or upload to the correct patient chart.
• Assist with other duties as needed during downtime.
• All other duties as assigned.

• Fluent Spanish and excellent customer/patient service skills.
• Knowledge of medical terminology and practice‑management software.
• Proficient computer skills; ability to learn updates to practice‑management software.
• Excellent written and verbal communication, adherence to standard operating procedures.
• High school diploma or GED.

• At least one year of medical office experience.
• Experience using EMR with Mod Med preferred.
• Strong technical aptitude and attention to detail.
• Bilingual a plus.
• Basic phone handling skills – contact center experience.
• Basic knowledge of insurance plans and specialty referral process.

Dedicated to serving the Greater Phoenix community since 1994,
Ortho Arizona is the largest and most accomplished physician‑owned orthopedic and musculoskeletal care group in Arizona, with more than 200 healthcare providers and 25 clinics across the Valley.