Crisis Intervention Specialist, 2nd Shift

The Crisis Intervention Specialist, 2nd Shift is the point of contact for individuals accessing homeless services and experiencing crisis s role provides motivational approaches, knowledge of community support resources, and connections to resources based on the individuals' needs, including possible connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information, and triage individuals into needs-based services.

The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals seeking services through the Welcome Center. Responsibilities are determined by the Welcome Center.

$18.00/hr - $18.00/hr

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
• Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
• Document client interactions in HMIS system.
• Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way
• Create and print campus Identification cards for clients
• Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
• Maintains adherence to the Keys To Change and campus policies.
• Attends yearly updates for any specific trainings established for their department or specific to their position
• Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system
• Additional duties as assigned

• Must be age 21 or older
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to lift office supplies and equipment.
• Bachelor’s Degree in Human Services or related field; or equivalent combination of education and relevant employment experience is a plus.
• Minimum of 2 years’ experience providing homeless services or mental health services.
• A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems and local healthcare resources and the ability to work with individuals with diverse needs
• Effectively communicate with clients from diverse backgrounds
• Be able to model effective engagement strategies
• Maintain productive relationships with colleagues and partner agencies
• Critical Thinking and Problem Solving Skills
• Awareness and Sensitivity to cultural diversity, and alternative lifestyles is essential
• Background Checks and Fingerprint Cards are a Condition of Employment.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Health Care Provider
• Industries:
  Non-profit Organizations