Patient Access Liaison

Overview

Join to apply for the Patient Access Liaison role at Ascendis Pharma
.

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion
, we apply our Trans Con technology platform to develop therapies that address unmet medical needs. Our headquarters are in Hellerup, Denmark, with research facilities in Heidelberg, Germany, and offices across Europe and the United States.

The Patient Access Liaison (PAL) is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL helps patients access therapy by guiding patients and their care teams through insurance, coverage, and reimbursement processes, and by providing disease state and medication administration education. This role collaborates with internal stakeholders to ensure timely access to therapies, supporting safe, appropriate treatment initiation and correct product use.

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
• Assess individual patient needs to develop an action plan that empowers patient and caregiver advocacy using approved resources.
• Educate patients on insurance coverage and the process for obtaining therapy; conduct medication administration training as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long-term relationships with patients and their care teams by developing a communication plan tailored to their needs.
• Collaborate with cross-functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position will require up to 50% travel, including overnight and weekend commitments to advocacy and congresses.

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, with the ability to explain access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related fields, and 2 years of industry experience.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
• Experience in patient education and understanding of reimbursement obstacles.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Adherence to all company compliance programs and policies is required.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and AD&D insurance
• Company-provided short and long-term disability benefits
• Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

The annual base salary for this position is $185,000 - $195,000
. Actual salary will vary based on qualifications, skills, and proficiency. Some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team is not allowed. If this occurs your ownership of these candidates will not be acknowledged.

• Mid-Senior level

• Full-time

• Health Care Provider

• Staffing and Recruiting