Medical Front Office Receptionist

Overview

Medical Front Office Receptionist role at Arizona Diagnostic Radiology. PRN position to work at multiple East Valley locations.

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule or cancel appointments, confirm them, and notify staff of changes when necessary.
• Provide patients with orientation for preparatory and safety protocols, and give directions to facilities if needed.
• Coordinate with back-office staff for timely and effective care of patients.
• Safeguard patient property and Patient Health Information; comply with policies, procedures and legal requirements.
• Handle on-site medications in accordance with company policies and legal requirements.
• Maintain respect for company property, cash, and patient information on-site or on patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs respectfully.
• Respect patient boundaries and cultural sensitivities during all interactions; interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.

• Genuinely passionate about customer service with sound judgement and professionalism in all situations.
• Effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
• Able to thrive in a fast-paced environment, prioritize tasks with a structured approach, and provide world-class customer service.

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge; recent medical/radiology office experience is preferred.

• 401(k) employer match.
• Free services at any imaging center for you and your immediate family.

USD $17.00 - USD $20.00 per hour

Varied shifts: 6a-3p, 7a-4p, 8a-5p, or 9a-6p

• Entry level

• Full-time

• Other

• Administrative and Support Services