Part-Time Front Office Receptionist - Desert Ridge, AZ

Qual Derm Partners, with 150+ locations in 17 states, is the largest multi‑state female‑ founded and owned dermatology network in the U.S. Our purpose is to educate, protect, and care for your skin by providing comprehensive skin care and skin‑cancer prevention. We are committed to delivering high‑quality care that is timely, accessible, and supportive of a rewarding work environment for our providers and employees.

Employment type:

Part‑time (20‑29 hours per week).

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will use the facility medical necessity tool to verify appropriate patient insurance coverage and perform work according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members, and all other medical professionals.

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in the computer system and creates a new account if the patient is not in the system
• Prepares necessary patient paperwork prior to the patient’s appointment
• Calls “No Show” appointments to reschedule, makes appropriate notations in the Practice Management System, and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated, works with patients to obtain updated information, and accurately enters information in the system
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns correct payor type; verifies if prior authorization is required and notifies the Billing Department when necessary
• Responsible for keeping the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check‑in/out
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Contributes to team effort by accomplishing related results, as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner
• Other duties as assigned by the Practice Manager or Area Practice Manager

• High School Diploma required;
  Associate’s Degree preferred
• 1 year of customer service experience in a health‑care office preferred

• Competitive Pay – Attractive compensation to reward hard work
• Generous 401(k) Plan – Company matches 100 % of the first 3 %, plus 50 % of the next 2 % with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus 6 paid holidays and 2 floating holidays each year

Qual Derm Partners is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full‑time basis.

Location:

Phoenix, AZ