Crisis Intervention Specialist, 1st

Join to apply for the Crisis Intervention Specialist, 1st role at Keys to Change

4 weeks ago Be among the first 25 applicants

Join to apply for the Crisis Intervention Specialist, 1st role at Keys to Change

This range is provided by Keys to Change. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $18.00/hr

Become a Part of Something Big!

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community

that empowers people to end their homelessness and create positive, long-term changes.

We offer a dynamic work environment where your ideas and critical thinking skills will be valued

and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of something bigger than themselves,

who want to challenge the status quo.

At Keys to Change, your work will matter, your voice will be heard, and together,

we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

About Our Company

As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.

Summary $18.00 hourly

The Crisis Intervention Specialist 1st, is the point of contact for individuals accessing homeless services and experiencing crisis that could result in homelessness s position is responsible for providing motivational approaches, knowledge of community support resources, and connections to such resources based on the individuals' needs, including possible connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information, and triage individuals into needs-based services.

The 1st Shift Crisis Intervention Specialist is responsible for greeting all individuals seeking services through the Welcome Center ponsibilities are determined by the Welcome Center and Night Program Managers and can be revised as necessary with proper notification and training provided, where appropriate.

The Work You will do To End Homelessness

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
• Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
• Document client interactions in HMIS system.
• Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way
• Create and print campus Identification cards for clients
• Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
• Maintains adherence to the HSC and campus policies.
• Attends yearly updates for any specific trainings established for their department or specific to their position
• Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system
• Additional duties as assigned

• Must be age 21 or older
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff,…