Room Service Attendant

Room Service Attendant Days

Banner Health – Phoenix, Arizona

Seniority Level: Entry level

Employment Type:

Full-time

Job Function:
Management and Manufacturing

Industry: Hospitals and Health Care

Full time: 11:30 am–8 pm;
Weekends and Holidays required.

Enjoy an additional $1/hour weekend shift differential (18% night shift differential where applicable).

Provides patients with menu and/or meal service, receives and forwards patient requests, and assembles meals according to correct quantities. Strives to provide patient satisfaction regarding food and nutrition services.

• Visits patients to obtain or discuss menu selections based upon dietary orders. Records daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires ability to follow a work routine, work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

• Reading, writing and mathematical skills.
• 1–2 years of related experience in nutrition services.
• Effective interpersonal communication skills and a friendly customer service attitude.
• Ability to follow instructions and safety guidelines for work with cleaning chemicals, learn and work with business computer software and point‑of‑sale systems, and pass certification tests.
• BSS team members require a food handlers card within 30 days of hire (not required in Tucson and Colorado).

• High school diploma/GED or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Additional skills and knowledge in health‑care nutrition services preferred.
• Bilingual skills preferred in some assignments.

EEO/Disabled/Veterans. Banner Health supports a drug‑free work environment.