Patient Appointment Services Specialist - Hematology​/Oncology

Overview

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. The organization emphasizes putting patient needs first and investing in competitive compensation, comprehensive benefits, and opportunities for continuing education and advancement.

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This includes gathering patient-specific demographic and provider information to assess the nature of the request and determine the appropriate appointment area; advising patients regarding co-payments, referral authorizations, and/or pre-service deposits to ensure timely arrival and preparation for procedures or visits;

and collecting all guarantor and insurance details needed to assess patient eligibility. The role involves interacting with patients, customers, referring physicians, Mayo providers, allied health staff, and family members. The Specialist must apply Mayo scheduling policies and medical need criteria, navigate multiple systems, and be available to respond to inquiries for about 80 percent of the day. This requires managing complex scheduling workflows, handling telephone calls, online requests, and/or fax requests with accuracy and thoroughness in all patient-related activities, including electronic communications.

The role may require cross-coverage and travel depending on location, and on-site presence for at least 6 months to 1 year before teleworking could be an option. Hours may vary and overtime may be required to meet workload.

High school diploma/GED and a minimum of two years’ customer service experience in an environment requiring multitasking (e.g., call center, administrative/physician's office, appointment scheduler, or retail/service industry); OR an Associate’s Degree. Individuals without relevant medical education or medical experience must complete a Medical Terminology course within six months of employment. Candidates should be customer-focused, service-oriented, have strong verbal and written communication skills, and be able to troubleshoot and balance conflicting demands.

Independent decision-making, attention to detail, and the ability to work effectively in a fast-paced team environment are required. Strong keyboarding and computer skills and a basic understanding of insurance terminology are preferred. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Nonexempt

Experience and tenure may be considered along with internal equity when offers are extended; $21.69 - $30.60/hour

Yes

Full Time

80

Monday - Friday, 8am-5pm

No weekends

No

Locations include major campuses in Phoenix/Scottsdale, AZ;
Jacksonville, FL;
Rochester, MN;
Mayo Clinic Health System campuses in the Midwest; and international locations. Each Mayo Clinic location offers a unique work experience for employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Mayo Clinic participates in E-Verify and may provide information from Form I-9 to confirm work authorization.

Keri Pellegrom