Eligibility Specialist Advanced

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location:

Division of Benefits and Medical Eligibility (DBME) – Quality Management Administration (QMA) – Office of Program Evaluation (OPE), 8620 North 22nd Avenue, Phoenix, Arizona 85021.

Salary: $23.3442 Hourly ($48,555.94 Annually).

Grade: 20.

Closing Date:
January 30, 2026.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on here to view ‘Our DES’ video.

Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist Advanced (Quality Control Reviewer) for the Office of Program Evaluation (OPE). This position is responsible for primarily evaluating the effectiveness of benefit and eligibility programs by performing quality case reviews of eligibility determinations, auditing processes and reporting findings to management.

At this level, employees serve as a resource for solving complex problems involving multiple programs or issues and coordination of benefits across multiple programs or reconciliation of benefits in programs involving both state and federal laws and regulations and serves as an advocate in an appeals process.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Performs quality control and/or quality assurance reviews of staff eligibility determinations to verify and ensure accuracy of benefit determinations based on the established Federal and State rules, regulations, policies, and procedures.
• Develop reports on audit findings. Completes and submits monthly reports related to the work activity of the Specialized Unit. Provides feedback to management on error trends.
• Reads, interprets, and applies state and federal laws, as well as internal policies and procedures.
• Applies legal research principles and techniques and completes research on relevant laws, regulations, and legal articles.
  
  Reviews program compliance with applicable Federal and State laws, rules, and regulations.
• Re-works cases to complete eligibility determinations, as necessary.

Knowledge of:

• Program services used to conduct quality control reviews.
• Automated systems and software, and mathematical computation.
• Interviewing and assessment techniques.

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to:

• Evaluate and make appropriate decisions (or determinations).
• Resolve program related issues.
• Provide technical assistance to staff.

The ideal candidate for this position will have:

• Three…