Police Records Clerk - Alarm Detail Unit

Police Records Clerk - Alarm Detail Unit

Join the City of Phoenix Police Department as a Police Records Clerk in the Alarm Detail Unit. In this role you will help ensure public safety by managing alarm system permits, renewals, false‑alarm notifications, letter extracts, and payments. You will be the primary point of contact for the public, alarm companies, and the alarm industry while accurately entering data and interpreting the City of Phoenix Code on Alarm Systems.

We are seeking dedicated, customer‑focused individuals to join the Phoenix Police Department family. Your work will help reduce false alarm activations and support a safer community with integrity, excellence, and community engagement.

• Process permit and renewal applications for alarm systems according to Phoenix City Code.
• Notify alarm users of false alarm activations.
• Process letter extracts and payments associated with alarm systems.
• Accurate data entry and record keeping.
• Interpret City Code requirements and communicate information to citizens and alarm companies.
• Collaborate with the alarm industry to reduce false alarm activations.

• Strong customer‑service skills with the ability to handle difficult circumstances.
• Ability to follow verbal and written instructions.
• Good judgment and responsible behavior.

• Pay Range: $22.61 to $33.41 per hour.
• Hiring Range: $22.61 to $30.31 per hour.
• Pay range represents the full compensation spectrum. Hiring range indicates where an offer may fall.

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of medical HMO, PPO, or HSA/HDHP plans.
• Monthly $150 City contribution to a Post‑Employment Health Plan.
• Wellness incentive up to $720 annually.
• Dental, vision, and life insurance options.
• Employer‑paid long‑term disability.
• Free bus/light rail pass.
• Tuition reimbursement up to $6,500 per year.
• Paid time off: 13.5 holidays, 12 vacation days, 15 sick/personal days.
• Paid parental leave up to 480 hours (12 weeks) for birth, adoption, or foster care placement.
• Federal Student Loan Forgiveness through Savi.

• One year of clerical experience.
• Acceptance of criminal background check applicable to the department.
• Background standards appropriate to non‑sworn positions.
• Physical ability to operate city vehicles and a valid driver’s license if required.
• Driving record and insurance as specified for vehicle use.
• Pre‑screening and driving position guidance available.

• Customer service in a fast‑paced phone and in‑person environment.
• Experience with electronic cashiering systems.
• Processing, maintaining, and auditing confidential documentation.
• Proficiency in Microsoft Office and general computer use (email, internet, data entry).
• Ability to stand or sit for extended periods.

Recruitment closes January 13, 2026. All materials must be received by 11:59 p.m. on this date.

Apply online by completing the required information and attaching a single document containing your cover letter and resume. Include experience related to the above qualifications. Only the highest qualified candidates will be posted to the eligible to hire list. Results of the résumé screening will be sent to the primary email address on file.

City of Phoenix is an equal‑opportunity employer. Ameri Corps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

• Entry level

• Full‑time

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