Licensing Coordinator - Behavioral Health

Licensing Coordinator – Behavioral Health

Job Location:

150 N. 18th Avenue, Phoenix, AZ 85007

Salary: $44,000

Grade: 17

Performs work within the Division of Public Health Licensing Services, Bureau of Behavioral Health Facilities Licensing. Under general supervision, reviews and processes initial, renewal, closure, information update, and change applications for facility and individual licenses to determine compliance with applicable regulations. Makes licensing decisions, issues licenses and deficiency notices as required, follows agency policy on mail and payment processing, and corresponds with licensees, applicants, regulatory bodies, and the public in various formats.

• Review complex applications and use electronic systems to process them in accordance with state statutes, rules, and policies.
• Participate in quality standard practices to ensure accurate and timely work and data quality.
• Provide accurate and timely responses to technical questions and correspondence from licensees, applicants, regulatory bodies, and the public.
• Handle complex customer situations in a calm, professional manner.
• Process incoming and outgoing mail, other correspondence, and payments in accordance with policy.
• Complete administrative duties and/or provide clerical support for licensing projects as assigned by the supervisor.
• Perform other duties as assigned related to the position.

• Regulatory principles and practices, federal/state laws and regulations regarding licensing requirements.
• State and agency policy/procedures governing licensing, applications, and inspections.
• Problem‑solving techniques.
• Personal computer skills and software (e.g., Microsoft Office, Access, Excel).
• Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

• Excellent organization and workload management.
• Excellent verbal and written communication that conveys complex regulatory issues clearly and concisely.
• Establishing and maintaining interpersonal relationships.
• Conflict resolution.
• Strong computer skills, including database management software programs.
• Planning, organizing, and prioritizing work.
• Strong attention to detail.
• Providing excellent customer service.

• Stay on task and complete assignments by deadline.
• Establish and maintain working relationships with colleagues, staff, other departments, and the public at large.
• Demonstrate professionalism in representing the Department.
• Multi‑task with accuracy.
• Display sound judgment.
• Work as a member of a team as well as independently.
• Be flexible and adaptable.
• Support a diverse, multi‑cultural workforce that reflects the community, promotes equal opportunity, and creates an inclusive work environment.

High school diploma preferred; may substitute customer‑service experience.

All newly hired State employees must successfully complete the E‑Verify Employment Eligibility Verification Program.

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program).
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short and long‑term disability insurance.
• Defined retirement plan.
• Award‑winning Infant at Work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Assistance Pilot Program.

The State makes monthly contributions to the ASRS equal to the employee’s contribution (50/50). New employees have a 27‑week wait period before contributions begin.

• Entry level

• Full‑time

• Marketing and Sales

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard. All newly hired employees will be subject to E‑Verify Employment Eligibility Verification.