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Mortgage Loan Officer Assistant

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: CrossCountry Mortgage
Full Time position
Listed on 2026-03-14
Job specializations:
  • Finance & Banking
    Banking & Finance, Loan Servicing, Finance Assistant
  • Administrative/Clerical
    Banking & Finance, Loan Servicing, Finance Assistant
Salary/Wage Range or Industry Benchmark: 55000 USD Yearly USD 55000.00 YEAR
Job Description & How to Apply Below

Overview

We are looking for a highly-skilled loan partner to join our top-producing team and work alongside our loan officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, apply now!

Responsibilities
  • Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed
  • Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
  • Gather and coordinate necessary loan documentation for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
  • Assist with administrative duties such as making and screening calls, booking appointments, etc.
  • Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
Qualifications
  • College degree in finance or banking preferred. High school diploma or equivalent required
  • Possess an advanced understanding of different loan products, such as conventional loans, FHA, VA, adjustable/fixed, commercial loans, etc.
  • Having an NMLS license is not required, but is preferred
  • At least 5+ years of professional office environment required, preferably as a loan officer assistant or mortgage assistant
  • Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred
Compensation

Compensation: $55,000+ DOE + bonus

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