Sr. Loan Processor

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Sr. Loan Processor is responsible for thoroughly verifying and processing retail and small business auto loan contract packages to ensure each file is accurate, complete, and complies with current regulations and policies before funding. Additionally, assists loan processing managers with pipeline management, handling complex loan files, responding to escalated calls, and may perform quality file reviews as needed.

• Review Retail Installment Contract and support contract documents to ensure conformity with Stellantis Financial Services (SFS) policies and ensure they are submitted accurately.
• Ensure contracts submitted for funding are complete, accurate, and reflect proper approval authorities, specifically Truth-In-Lending and fee disclosures, and ensure the accurate calculation and correct disclosure of federal‑mandated fees.
• Closely inspects loan package documentation for suspicious or fraudulent documentation.
• Entrusted with advanced system access to perform overrides and approvals beyond standard user scope, due to extensive experience and proven decision‑making capabilities.
• Support OCR/AI technology to assist with document verification and automated funding.
• Performs financial calculations such as income, payoffs, rebates, and cancellation quotes, verification of employment, vehicle registration, driver’s license, residence, phone, and insurance coverage.
• Conducts various customer interviews to validate information contained in the loan documents.
• Follow up with Dealership, Dealer Relationship Manager, Sales Team, and other internal partners to resolve all non‑compliant funding issues and contract and/or documentation deficiencies, via Dealer Chat, email, and outbound calls.
• Inform Credit, Fraud Prevention, or Loan Processing Management teams of discrepancies in the contract package or verification of information and notate the file.
• Required to operate within multi‑system environments, leveraging dual/multi‑monitor configurations for enhanced efficiency.
• Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other ad‑hoc tasks and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 2 years’ experience in auto finance as a Loan Processor, or a similar position.

• High school diploma or GED required.

• Ability to obtain knowledge of loan processing procedures, regulations, and guidelines.
• Strong attention to detail and sound judgment skills.
• Strong analytical reasoning abilities.
• Excellent verbal, reasoning, and written communication skills.
• Strong interpersonal skills and business acumen.
• Excellent planning, leading, and problem‑solving skills.
• Proficient in using Microsoft Office Suite.
• Ability to multitask and prioritize multiple files effectively and efficiently.
• Ability to work efficiently in a fast‑paced environment.

• Overtime required – required on an as‑needed basis.
• Travel 0‑10% – as required on an as‑needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities:
  Dallas, TX;
  Houston, TX;
  Phoenix, AZ.

The…