Tax Manager

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer‑obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

We’re ready for you to collaborate with incredible people, make an impact, and help businesses deliver truly amazing experiences. This is where you belong.

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The Tax Manager will report to the Director of Taxation and lead the Company’s indirect tax function, with primary responsibility for sales and use tax, property tax, and telecom‑related tax compliance.

This role will also support income tax data gathering, tax accounting, and tax planning initiatives. The ideal candidate is a hands‑on leader who can operate both strategically and tactically, driving compliance excellence, process improvements, automation initiatives, and proactive tax risk management in a fast‑growing environment.

• Lead and manage the end‑to‑end indirect tax compliance process, partnering with external tax advisors to ensure accurate and timely filing of sales and use tax, property tax, telecom, and other non‑income tax returns.
• Review and validate monthly indirect tax accruals; collaborate with Accounting to ensure proper reconciliation and reporting.
• Maintain adequate documentation to support tax positions, calculations, and financial statement disclosures.
• Oversee indirect tax audits and manage resolution of tax notices and inquiries.

• Research and document sales/use and telecom tax issues and provide clear guidance to internal stakeholders.
• Monitor legislative and regulatory developments; proactively assess impact, risks, and planning opportunities.
• Identify areas of tax exposure and implement corrective actions to minimize risk.

• Partner with Finance and IT to support ERP design, implementation, and enhancements related to indirect tax compliance and automation.
• Evaluate and improve tax‑related processes to enhance efficiency, scalability, and internal controls.
• Develop, document, and implement tax policies and procedures as the Company expands into new products and markets.
• Ensure proper collection and maintenance of sales tax exemption certificates and conduct periodic compliance audits.

• Collaborate with Accounting, FP&A, Legal, and Operations to ensure tax considerations are incorporated into business decisions.
• Build strong relationships with internal stakeholders to promote awareness of tax implications and compliance responsibilities.

• Support income tax data gathering, tax accounting, and tax planning initiatives as needed.
• Participate in company‑wide initiatives, acquisitions, system implementations, and other strategic projects.
• Maintain a forward‑looking perspective on industry and tax developments impacting the Company’s business model.

• Bachelor’s degree in Accounting, Tax, or related field required
• 10+ years of progressive tax experience with strong emphasis on indirect tax (Sales & Use Tax, Property Tax; telecom tax experience preferred)
• Experience managing compliance processes in a multi‑state environment
• Strong technical research and analytical skills
• Ability to translate complex tax matters into clear business guidance
• Proven ability to identify process improvements and lead automation initiatives
• Experience analyzing and managing large data sets using Excel, Alteryx, or similar data tools preferred
• Prior experience in the technology and/or telecommunications industry preferred
• CPA or CMI certification preferred

• Drives Results:
  Action‑oriented problem solvers who quickly bring clarity…