Loan Officer

Loan Officer page is loaded## Loan Officer locations:
Phoenix Campus (Main) time type:
Full time posted on:
Posted Todayjob requisition :
R0115819

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
** The Opportunity
** As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member’s financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services.

You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines.

We offer a flexible work environment that requires an individual to be
** in the office 4 days per week in our Phoenix office.
** Relocation assistance is
** not
* * available for this position.##
** What you'll do:
*** Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.
* Based on predetermined requirements, assesses, and grants or rejects mortgage applications.
* Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence
* Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
* Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.
* Develops and maintains successful partnerships with Real Estate Agents.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
** What you have:
*** High School Diploma or General Equivalency Diploma required.
* 2 years of mortgage sales experience or relevant customer service experience within a financial services organization.
* Successfully complete mortgage products assessment.
* Acquisition and maintenance of applicable licenses/state registrations as required.
** What sets you apart:
*** Mortgage Consumer Direct Experience
* 2+ years sales OR High Volume Contact Center experience
* Current or Prior NMLS #
* US military experience through military service or a military spouse/domestic partner
** Compensation range:
** The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program.
** USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
**** Compensation:
** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed…